Partner

1. Introduction

XCharge (“we”, “us”, or “our”) operates the XCharge mobile app (the “App”). This Privacy Policy explains how we collect, use, and share your personal information when you use our App.

By using XCharge, you agree to the terms described in this policy.

2. What Information We Collect

a. Information You Provide

  • Account registration: name, email, phone number, company details.
  • Payment details: when you make purchases in-app (stripe, credit/debit card, etc.).
  • Support: messages, emails, chats.

b. Automatically Collected Information

  • Device information: model, OS, unique device ID.
  • Usage data: logs, crash reports, analytics (via Firebase/Google Analytics or similar).
  • App interaction: features used, preferences, timestamps.

c. Cookies & Tracking

  • If we integrate web views or third-party services, we may use cookies or similar technologies to support functionality and analytics.

3. How We Use Your Information

We process your information to:

  • Provide and improve App functionality.
  • Enable purchases, billing, and refunds.
  • Offer customer support.
  • Communicate updates, offers, and policy changes.
  • Analyze usage to enhance performance.

4. Sharing Your Information

a. Service Providers

We use third-party vendors to power App operations (e.g., payment processors, hosting, analytics). They access data solely to perform contracted tasks.
Examples: Stripe/PayPal for payments, Firebase/Google Analytics for analytics, AWS for hosting.

We may disclose your data when required by law or to protect rights, safety, or property.

c. In Case of Merger or Sale

Your data may be transferred in connection with business transactions like mergers, acquisitions, or asset sales. You’ll be notified and will be subject to this policy.

5. Data Retention

We retain data:

  • As long as your account is active.
  • For a predefined period afterward (e.g., 2 years) to comply with laws, resolve disputes, enforce policies, or fulfill backups.

6. Your Rights & Choices

a. Access & Correction

You can review or update your info in your user profile within the App.

b. Account Removal

You can delete your account via App settings or by contacting support. Post-deletion, we’ll remove or anonymize your data, unless preservation is required by law.

c. Marketing Preferences

Opt-out of promotional emails anytime by:

  • Using the unsubscribe link.
  • Contacting support (support@xchargeev.com)

d. Analytics Tracking

You can disable analytics and crash reporting by adjusting App permissions or in-app controls.

7. Children’s Privacy

We do not knowingly collect data from children under 16. If a parent believes we have such data, please contact us to delete it.

8. Data Security

We implement standard security measures (TLS encryption, secure storage, regular audits) to protect your data. However, no internet transmission is fully secure.

9. International Transfers

Data may be stored or processed outside your country. Transfers will follow applicable data protection laws (e.g., GDPR, APEC, Morocco, PKT, Oman).

10. Changes to This Policy

We may update this policy to reflect changes. We’ll notify you via App/email before significant changes. Continued use signifies acceptance.

11. Contact Us

For questions or concerns, please contact:

  • Email: support@xchargeapp.com
  • Address: XCharge Limited, Tse Addo

By using XCharge, you acknowledge that you have read and agree to this Privacy Policy.